A New Social Audience for SMBs!

Small and medium size business owners: Have you’re figured out (yet) how to make your voice heard among the thousands, if not millions of online conversations occurring all at once?

The whole buzz about using social media to get new awareness and create a following is real, but you have to be remarkable. If what you’re saying is the same as 10 or 100 other businesses out there, why should anyone zero-in on what you’re saying?

In order to garner someone's attention you have to either make a loud a statement, or just have something they absolutely want or need - or both. So how do you do that? Give something away!

With over 70% of consumers researching products and services online before making a buying decision, what do you think they are searching for? Certainly they're trying to ensure that what they are about to purchase is a quality product from a verifiable business. But what they're really searching for, more now than ever is a discount or a way to save a few bucks. EVERYONE wants to cut costs. And don't mislead yourself into thinking that wealthy people don't care about savings. A majority of the wealthy became so through frugality.

So if you truly want to be found online, make it easy for someone to find you. Offer steep discounts for a trial period. The relatively new and still growing coupon site is all the proof you need.

But there are other ways too. If your product isn't a consumable, how do you attract your target audience? How do you draw in an audience that could one day need your product or service? The short answer is, branding and awareness - right? Those typically take a lot of time and a substantial investment. Who has that? SMB's need and want the exposure in real time.

What's the hottest electronic device on the market today? Try offering one or two as part of a giveaway promotion and watch your traffic explode. Sweepstakes and giveaways are good short-term attention getters. But there's actually one addition tactic that produces both short and long term results. Scholarships.

Business branded scholarships haven't been a common term in the SMB vocabulary until lately. Historically, larger corporations have held the term and used scholarships purely as a way to give back to their loyal customers.

With the growth of the internet and social media sites, SMBs can also capitalize on the fruits that scholarships produce. Those being a constant flow of fresh new leads and traffic to your business and social media websites; visits by friends and relatives of those applying for the scholarships because they want to help the student and/or they need it just as badly; and, long-term commitment. If you're questioning long-term commitment, consider this. Have you forgotten the name of the first person who either extended or gave you financial support?

The going-to-college audience, 18-30 year-olds is the next generation of consumers. The sooner you can get to know them, and them to know you and your business, the sooner you can begin to instill your brand and its commitments in their minds.

What are you doing today, to reach the audience that will propel your businesses through tomorrow?

Strategic Use of Social Media 2011!

Bazaarvoice, the market and technology leader in transforming customer conversations into long-term business value, released the second-annual Bazaarvoice Social Marketing Survey conducted with The CMO Club. The new study charts the progress of CMOs against their 2010 social media goals and benchmarks projected social investments, challenges, and expectations for 2011. The survey shows that social media had become an essential component of executive marketing strategies by the end of 2010, with 90% of CMOs participating in three or more social media activities. CMOs still focus on measurability and ROI but are recognizing there’s even more business impact to uncover. Nearly all (96%) are beginning to look beyond sales goals and web metrics to focus on how social media can deliver strong insights that fuel improvements across the business. This is consistent with Forrester Research’s recent finding that more than 45% of all companies now use social media assets for product development in addition to customer engagement (83%), and indicates a sea change in the strategic value that CMOs place on social today.

Key Findings:

The 2011 Survey points to a big shift in the power of social media and user-generated content, as brands begin to organize these voices into strong insights that serve as the launch pad for innovation and business change. In 2011, 93% of CMOs plan on using some form of user-generated content to inform product and service decisions. Top forms of user-generated content used in 2010 include customer stories (59%), product suggestions or ideas (54%), polling (49%), and customer reviews (47%).

CMOs were optimistic about tracking ROI for social in 2010 -- 81% of those who participated in the 2010 Survey said they planned to track social media to revenues in 2010. However, standard ROI metrics proved difficult to measure for many social efforts; only 40% of CMOs surveyed in 2011 successfully tracked ROI on their social initiatives. Still, measurability remains a top executive priority, with sales conversion and revenue attribution standing out as the #1 and #2 growth opportunities in social measurement.

The 2011 Survey indicates that many CMOs still use social media tools without clear insight into the ROI that tool is delivering. More than half of CMOS still don’t know or don’t see ROI across many social media tools, in particular Facebook, LinkedIn, and Twitter. Bright spots include product ratings and reviews (59% see average or significant ROI); company / brand communities (56%); and company or brand blogs (48%).

Bazaarvoice

Emineo Media

The 2010 Inc. 500 Update: Most Blog, Friend And Tweet But Some Industries Still Shun Social Media!

A research report conducted By: Nora Ganim Barnes, Ph.D. reveals the growing social media trends with the Inc. 500. 

The Center for Marketing Research at the University of Massachusetts Dartmouth recently conducted a new in-depth and statistically significant study on the usage of social media in fast-growing corporations. This new study revisits the Center’s study of Inc. 500 social media usage for the fourth consecutive year, making it a valuable and rare longitudinal study of corporate use of these new technologies.

The new study compares adoption of social media among the 2010 Inc. 500 with previous years. The Inc. 500 is a list of the fastest-growing private U.S. companies compiled annually by Inc. Magazine. For details about the 2010 Inc. 500 and the complete directory of the included companies, please visit Inc. Magazine's website at http://www.inc.com/.

In 2007, the Center’s first study of this group and their use of social media was released and revealed that the Inc. 500 was outpacing the more traditional Fortune 500 in their use of social media. For example, at that time, research showed that 8% of the Fortune 500 companies were blogging compared to 19% of the Inc. 500. This difference continued in 2008 with 16% of the Fortune 500 blogging vs. 39% of the Inc. 500. This trend held in 2009 with the Inc. 500 blogging at a rate of 45%, while the Fortune 500 had 22% of its list with corporate blogs.  The new data shows adoption of blogs leveling off in the Fortune 500 but continuing to grow among the Inc. 500 companies.

Read full report

Download full report

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What Makes Facebook Fan Pages Successful?

Engagement, interest and constant connection keep fans coming back on Facebook!

Well-known brands like Coca-Cola and Starbucks have had success turning their Facebook fan pages into popular sites with millions of fans. Local businesses are also leveraging the site and can learn from their global neighbors.

Local businesses make up 17.6% of Facebook fan pages, according to financial services firm Wedbush, while companies come in at 6.3% and products at 3%. Interests, musicians and public figures are also high on the list.

Starbucks has 18.5 million fans as of November 2010, and Alexandra Wheeler, director of digital strategy, talked to Marketing Week in the UK about how the brand uses Facebook.

“It’s about making sure that we do our job every day to give those fans some sort of meaningful value,” she said. “Having 10 million people on Facebook who like us would be useless if we did nothing with it.”

What Makes Facebook Fan Pages Successful?

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Marketers Experiment with Social Games!

Social gaming exploded in 2010. Addictive apps like FarmVille and Mafia Wars grabbed the attention of social network users, the press—and marketers. eMarketer forecasts social gaming revenues will surpass $1 billion this year.

Most of those dollars will come from virtual items purchased by the 61.9 million internet users who will play social games this year, according to eMarketer estimates. That represents 27% of the US internet audience and will rise to 29% by 2012.

“That is a spectacular number considering that this form of gaming took off in earnest less than two years ago,” said Paul Verna, eMarketer senior analyst and author of the new report, “Social Gaming: Marketers Make Their Move.” “Next year’s growth will be modest compared with the meteoric rise of this form of gaming in its first two years, but the projected increase will be healthy enough to sustain multiple opportunities for game developers, publishers, investors and marketers.”



For that reason, eMarketer’s projections are cautious. Data from Inside Social Games shows there were sequential decreases in cumulative worldwide monthly active users for the top 15 games on Facebook in the last four months of 2010. The index bounced back in January 2011 as a result of CityVille’s instant popularity, but there was a 9.6% year-over-year decline in January 2011.

How Marketers Can Experiment with Social Games

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SMBs Look to Facebook and LinkedIn for Lead Generation!

The majority of small businesses still haven't figured out that social networks can help meet their marketing objectives. Many small businesses are aware that social networks exist, yet remain skeptical on the benefits they can have in their business profits.  The survey conducted by Ad-ology shares their findings and the perception small businesses have on social media.

Social media is becoming more popular among small-business owners, and many will be spending more on advertising, marketing and new business development in 2011, which will also impact the amount of resources devoted to social media.

More than 55% of small-business owners view Facebook as somewhat or very beneficial to their business, according to data from Ad-ology, which surveyed 752 US small-business owners. Other sites, such as Twitter and LinkedIn, also received nods from small-business owners, while group-buying sites such as Groupon and LivingSocial were lower on the list. Additionally, Facebook, Twitter and LinkedIn all saw significant increases in the percentage of small-business owners who view them as beneficial compared to last year. In the prior year’s survey, only 33.2% of respondents called Facebook somewhat or very beneficial, and only 18.5% said the same of Twitter.

Just as several social media sites are useful to small businesses, there are also many objectives companies find social media outreach useful for. Lead generation was the top benefit reported, selected by 57.2% of small-business owners. Ad-ology also found 54% of small-business owners highlighted monitoring what is being said about their businesses. Improving customer experience was another reported benefit of social media.

 SMBs Look to Facebook and LinkedIn for Lead Generation

Emineo Media

Parents of Young Children Prime for Social Marketing!

Age plays a major role in how likely a person is to be a social media user, but important demographic characteristics go far beyond simply how old a potential user is. Consumers’ life stages influence their presence on social media as well as their concerns as shoppers and buyers, which is what makes them of interest to marketers on social sites to begin with.

Preliminary results from a Media Audit study of social media users highlight the differences in usage and interest among adults in different phases of their lives.

While the youngest respondents without children were most active on Facebook, Twitter or Myspace, the presence of kids made adults overall much more likely to be on social sites. More than 60% of adults with kids of any age living at home used Facebook, Twitter or Myspace, vs. 51.3% of all adults, and the parents of young children were especially avid users. Among respondents with children under 6 years old, 67.1% had used one of the sites in the past month, while 58% of parents of teenagers reported the same.



These young parents also represent a group more likely than average to make many big-ticket, family-oriented purchases, such as cars, video cameras, PCs, large appliances or a new home. And parents looking to make these purchases for their families are more likely than average to be found on Facebook and similar sites, especially parents of kids under age 6.

Parents of Young Children Prime for Social Marketing

Emineo Media

Facebook Drives US Social Network Ad Spending Past $3 Billion in 2011!

Social network advertising to account for 10.8% of online market

US marketers will spend $3.08 billion to advertise on social networking sites this year, eMarketer predicts. Spending will be up 55% over the $1.99 billion advertisers devoted to social networks in 2010 and will rise by a further 27.7% next year to reach nearly $4 billion.

This year’s dramatic growth in spending will bring social media ad dollars to 10.8% of the total spent online in the US. Worldwide, where social network ad spending will rise 71.6% to $5.97 billion, that proportion will be somewhat lower, at 8.7%.



The 2011 forecast for US spending is $1 billion higher than eMarketer’s last estimate of US social network ad spending, made in August 2010. The primary driver of the change in projected spending is greater ad spending on Facebook, by far the biggest player in the space.

Facebook Drives US Social Network Ad Spending Past $3 Billion in 2011

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Start with "Why"

If you haven't figured it out by now, reaching your target audiences can be simply complex. What's meant there is the old shot gun method is still easy. Getting responses is still difficult. At least until you consider how the social audience interacts. Engagement is the key to success. Being engaging however is the challenge. What can you say or write to invoke a conversation? Rather than asking a barrage of questions to start a dialogue, start by answering one simply question. "Why?" Starting with "Why" blows away the outer shell and pierces through to the inner belief. It encourages, inspires and instills integrity.

What are the core values of your company? Do you share and demonstrate them to your current and potential customers - or only to your staff at all employee meetings? Better yet - do you promote them in your marketing? And is that message engaging?

If you aren't, perhaps 2011 is the time for you to consider changing your strategies?

How are you engaging your prospects and customers?

Email, Social Media to See More Marketing Dollars in 2011!

Email marketers have been warming up to social media for the past year, using social elements like “share with your network” and buttons to connect with brands on Twitter and Facebook in email campaigns. Email and social media also go together in another way: They are the top tactics marketers worldwide expect to increase budgets on in 2011. 

According to a November 2010 survey of business executives around the globe by StrongMail, nearly two-thirds of companies will increase spending on email marketing, and 57% will put more dollars toward social media marketing. Search took a distant third place with 41% of respondents indicating they would spend more.



Email, Social Media to See More Marketing Dollars in 2011

Emineo Media

Resources Are Now a Big Issue for Social Media Marketers!

Lack of sufficient time and resources worse than lack of strategy or objectives

Social media was once seen by some marketers as a quick and easy way to reach consumers at their newest channel of choice. Advertising on the sites was relatively cheap, and marketing on the sites by creating a brand page or profile was free—it only cost internal time and resources.

But those resources can prove to be substantial, as many marketing professionals seem to have learned, based on a November 2010 survey by social media marketing solutions firm R2integrated. Asked what the biggest barrier to social media marketing was, more than two in five selected time and resources. Just half as many said questions about return on investment were as problematic.

Resources Are Now a Big Issue for Social Media Marketers

Emineo Media

Online Ad Spend Surpasses Newspapers!

A milestone for advertising on the internet 2010 will mark the first time marketers put more money into online advertising than newspapers, eMarketer estimates.

Total newspaper spending, including advertising in print and online editions, will fall to $25.7 billion in 2010, a decline of 6.6%. Spending on print newspapers alone will fall more steeply to $22.8 billion. Meanwhile, a rise of 13.9% will push US online ad spending up to $25.8 billion by year’s end.



The spending gap will widen significantly next year, as total newspaper spending falls again to $24.6 billion (including $21.4 billion for print) and online climbs to $28.5 billion.

Online Ad Spend Surpasses Newspapers

Emineo Media

Word-of-Mouth Has Greatest Effect on Moms!

If moms weren’t already an attractive enough target for marketers, a Keller Fay study of US internet users and their brand conversations has found that they are more responsive to word-of-mouth than other adults and more likely to help pass on brand messages.

Nearly two-thirds of mothers studied in September 2010 said they typically thought word-of-mouth was credible, 2 percentage points ahead of females in general and 10 percentage points ahead of men. They were also more apt to take action, including passing the information on to others, making a purchase or doing more research on a brand. Across all metrics, while females were more receptive than males, moms were even better disposed to listening to brand conversations.



They also mentioned more brands per week in their own conversations, at 73 mentions compared with fewer than 65 among females and just 57 among males.

Word-of-Mouth Has Greatest Effect on Moms

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Social Network Ad Spending to Double in U.K. by 2012!

The rise of social networking, and the involvement of advertisers in these channels, was one of 2010’s mega-stories—not least in the UK. Though spending in social networks is still a fraction of total online ad spending, many UK brands have leapt at the chance to engage with consumers in an environment where they spend increasing amounts of time and are highly motivated to share their thoughts. eMarketer estimates social network ad spending in the UK will rise from £130 million ($203 million) this year to £275 million ($430 million) by 2012, an increase of more than 110% in two years. This will boost social network ad spending from 3% of all online ad spending to 6% over the same time period.

via UK Social Network Ad Spending to Double by 2012 - eMarketer.

Inside Twitter’s “100 Million New Members” Number!

How many users does Twitter really have?

Last week, Twitter announced that it added 100 million new accounts so far in 2010. That’s a staggering number when you consider that six weeks ago it revealed it had signed up a total of 175 million new accounts since its launch and was adding new ones at a rate that would bring it to 200 million by the end of 2010. Translation: 50% of Twitter’s accounts were added this year.

On the flip side, the Pew Internet & American Life Project just reported that only 8% of US adult internet users used Twitter in 2010. According to eMarketer’s estimates, there were 178.6 million adult internet users in the US in 2010, so Pew’s figure translates to 14.3 million users. This number is lower than eMarketer’s April 2010 estimate of Twitter users, which will be updated in early 2011.

To be clear, Pew asked survey participants if they actually used Twitter, not merely whether or not they had an account. This is very different from Twitter reporting its total number of new or existing accounts.

Inside Twitter’s “100 Million New Members” Number

Marketers Buy In to Promoted Tweets!

Twitter’s ad formats mature and grow

Twitter advertising is attracting more interest from marketers.

In November, the TWTRCON conference and oneforty, an online directory for Twitter tools, surveyed 110 business professionals, mostly from marketing and communications, about their interaction with Twitter’s Promoted Products suite.

Overall, the respondents were interested in using Twitter ads as a part of their marketing mix, with 51% of respondents somewhat or very interested in Promoted Products. However, 27% hadn’t made up their minds and 22% said they had no interest at all.



Marketers Buy In to Promoted Tweets

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Social Media Is Greater Marketing Priority for Small Businesses!

Facebook is now third most important marketing tactic Small businesses, while not yet at the usage levels of their larger counterparts, are warming up to social media marketing, according to a fall 2010 survey from small-business marketing firm Constant Contact.The businesses surveyed overwhelmingly considered word-of-mouth the most important marketing tactic for finding new customers, but that figure includes discussions that take place both online and offline. Websites and email marketing followed as the only other tactics a majority of small businesses said were “very important.”

The businesses surveyed overwhelmingly considered word-of-mouth the most important marketing tactic for finding new customers, but that figure includes discussions that take place both online and offline. Websites and email marketing followed as the only other tactics a majority of small businesses said were “very important.”



Social Media Is Greater Marketing Priority for Small Businesses

Emineo Media

2011 Trends: Content Marketing Is Critical!

Next year, marketers will need to rethink their approach to advertising and marketing and intensify their focus on creating magnetic content that will naturally attract consumers, rather than relying solely on the interruption model of advertising, which consumers are responding to less and less. Think pull vs. push. Magnetic content can include anything created on behalf of a brand—be it an ad, YouTube video, online game, Facebook page, Twitter promo or mobile app—that consumers genuinely want to engage with and pass along to others. This content entertains, amuses, informs, serves a function or satisfies a consumer need. It’s welcome instead of annoying or interruptive. Marketers, especially those working in social media, have seen the proven value of branded content, sometimes also referred to as “earned media.” Nearly three-quarters of US companies with a social media strategy used such content in their campaigns, making it the most common type of content used, according to a June 2010 study by King Fish Media, HubSpot and Junta42.

Creating effective, breakthrough advertising has always been a challenge for marketers, as well as for the agencies charged with the task. But the classic interruption-disruption model of advertising is moribund. Marketers should ask themselves five questions about the magnetic content they are seeking to create to determine whether it will be truly attractive to their audience:

1. Is the content unique?
2. Is the content useful?
3. Is the content well executed?
4. Is the content fun?
5. Does the content make good use of the channel in which it appears (e.g., social, mobile, video)?

Marketers should base their magnetic content ideas on well-researched customer behaviors, attitudes and lifestyles. This entails altering your emphasis in marketing from “selling product” to identifying and solving a consumer need or want that transcends or complements the physical product or service you are selling. Ask yourself this critical question: Besides your product, what can you do for the consumer?

Geoff Ramsey—CEO, Co-Founder

2011 Trends: Content Marketing Is Critical

2011 Trends: Census Highlights Demographic Shifts!

Future growth in the digital population will come from minority audiences.

The overall growth of the online population in the US is stagnating, and most future growth will come from increases in minority audiences including Hispanics, blacks, seniors and children.Hispanics are the fastest-growing segment of the US population, and eMarketer expects the Hispanic online population to grow by nearly 10 million people between 2010 and 2014.

Next year, eMarketer forecasts 32.2 million Hispanics, or 62.9% of the US Hispanic population, will be online. The results of the 2010 census could push those estimates up even further.



While the bureau has consistently projected strong growth within minority populations through 2050, the new figures for all races may change more than the bureau projected.

The census’s open-ended questions on racial and ethnic background—including a write-in answer for filers who did not feel their background could be explained by a single check-box answer—caused much confusion and comment.

It is still unclear how respondents identified themselves and their families.

2011 Trends: Census Highlights Demographic Shifts

Emineo Media

How Many Marketers Are Using Social Media?

Nearly three-quarters this year

As consumer usage of social media continues to increase in the US and around the world, marketers have transitioned from cautious engagement to full deployment.

Next year, four in five US businesses with at least 100 employees will take part in social media marketing, eMarketer estimates. That’s up from just 42% as recently as 2008, and the number of marketers using the channel will continue to rise through 2012.

“Marketers that have spent the past few years ramping up their internal social media marketing infrastructure—and their presence on sites such as Facebook and Twitter—will take social media to new heights in 2011,” said Debra Aho Williamson, eMarketer principal analyst and author of the new report “Social Media in the Marketing Mix: Budgeting for 2011.” “And as they do, they will evolve the way they market across all media, not just online.”



How Many Marketers Are Using Social Media? .